Question 1

How much does Department of Customer Service spend on procurement?

Accepted Answer

Department of Customer Service has awarded 111 contracts worth $347M to Australian Government suppliers. Of these, 100% were awarded through competitive procurement processes. The agency's largest supplier is various suppliers, and it works with 18+ different suppliers across multiple procurement categories. Data sourced from AusTender under CC BY 4.0, updated weekly.

Question 2

Who are Department of Customer Service's biggest suppliers?

Accepted Answer

Department of Customer Service's largest supplier by contract value is various suppliers. The agency works with 18+ different suppliers. The second-largest supplier is not available. Supplier concentration and spending breakdowns are available on the Department of Customer Service profile page on STOA.

Question 3

How competitive is Department of Customer Service's procurement?

Accepted Answer

100% of Department of Customer Service's contracts are awarded through competitive procurement processes such as open tender, selective tender, or request for quotation. This means Department of Customer Service predominantly uses open tender processes. Competition rates are calculated from procurement method classifications in AusTender data.

Question 4

Does Department of Customer Service have contracts expiring soon?

Accepted Answer

Department of Customer Service has 30 contracts worth $118M expiring within 18 months, representing recompete opportunities for suppliers. When these contracts reach their end date, the agency typically re-tenders the work, giving new and existing suppliers a chance to bid.

Contracts	Value	Share
68	$206.6M	59.5%
1	$57.6M	16.6%
6	$31.2M	9.0%
18	$27.1M	7.8%
1	$4.5M	1.3%
1	$4.3M	1.2%
1	$3.8M	1.1%
1	$2.5M	0.7%
1	$2.2M	0.6%
4	$1.5M	0.4%
1	$1.5M	0.4%
1	$1.1M	0.3%
2	$832K	0.2%
1	$739K	0.2%
1	$542K	0.2%

Contracts	Value	Share
2	$57.9M	19.7%
6	$53.5M	18.2%
2	$52.5M	17.9%
1	$21.9M	7.5%
1	$21.2M	7.2%
1	$9.9M	3.4%
1	$8.5M	2.9%
1	$8.5M	2.9%
1	$7.3M	2.5%
1	$6.6M	2.3%

Size Range	Contracts	Total Value
Under $10K	1	$0
$100K-$500K	56	$15.3M
$500K-$1M	19	$13.0M
$1M-$5M	22	$56.1M
$5M-$20M	8	$57.8M
$20M+	5	$204.7M

Contract	Supplier	Value	Date
Release of RFQ for the Procurement of DCS Miro Enterprise Licensing	SERVICEROCKET PTY LTD	$2.0M	2025-02-24
Objective ECM Software Support and Maintenance	OBJECTIVE CORPORATION LIMITED	$522K	2025-02-07
WithSecure Licenses Renewal	TOTAL COMPUTER TECHNOLOGY PTY LIMITED	$167K	2025-01-28
Amplify professional services engagement	AMPLIFY PROCUREMENT PTY LTD	$542K	2025-01-24
Provision of cloud ERP services to Government Shared Services	SAP AUSTRALIA PTY LTD	$51.8M	2025-01-15
Content Manager Trim License Software Support and Maintenance	MICRO FOCUS AUSTRALIA PTY LTD	$863K	2025-01-15
Provision of Managed Network Services	NTT Australia Pty Ltd	$2.8M	2025-01-14
Government Cleaning Contract Mann St Gosford	BROADSPECTRUM (AUSTRALIA) PTY LTD	$1.0M	2025-01-12
Postgres Advanced Edition	FUJITSU AUSTRALIA SOFTWARE TECHNOLOGY PTY. LTD.	$191K	2024-12-19
Procure Google Analytics 4, a web analytics platform, from license reseller Migh	MIGHTYHIVE AU PTY LTD	$228K	2024-12-19

Department of Customer Service

How much does Department of Customer Service spend on procurement?

Who are Department of Customer Service's biggest suppliers?

What does Department of Customer Service spend its procurement budget on?

How competitive is Department of Customer Service's procurement process?

Which Department of Customer Service contracts are up for renewal?

What size contracts does Department of Customer Service typically award?

What contracts has Department of Customer Service awarded recently?

Monitor Department of Customer Service procurement activity

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