What does Customer Service Benchmarking Australia Pty Ltd do for the Australian Government?
Customer Service Benchmarking Australia Pty Ltd is an Australian Government contractor with 4 contracts worth $248K since 2013. Their largest government client is Office of the Commonwealth Ombudsman, and their average contract value is $62K.
Key Metrics
How much does Customer Service Benchmarking Australia Pty Ltd win in government contracts each year?
View data table
| Year | Contracts | Value |
|---|---|---|
| 2013 | 2 | $79K |
| 2019 | 1 | $143K |
| 2021 | 1 | $27K |
Who are Customer Service Benchmarking Australia Pty Ltd's biggest government clients?
| Agency | Contracts | Value | Share |
|---|---|---|---|
| Office of the Commonwealth Ombudsman | 1 | $143K | 57.4% |
| Department of Home Affairs | 1 | $59K | 23.7% |
| Department of Defence | 1 | $27K | 10.9% |
| Australian Competition and Consumer Commission | 1 | $20K | 8.0% |
What categories does Customer Service Benchmarking Australia Pty Ltd supply to government?
| Category | Contracts | Value | Share |
|---|---|---|---|
| 8014-accounting-and-auditing-and-financial-services | 1 | $143K | 57.4% |
| 8010-management-advisory-services | 2 | $79K | 31.7% |
| 8011-human-resources-services | 1 | $27K | 10.9% |
How does Customer Service Benchmarking Australia Pty Ltd win government contracts?
| Method | Contracts | Value | Share |
|---|---|---|---|
| limited | 3 | $190K | 75.0% |
| selective | 1 | $59K | 25.0% |
What are Customer Service Benchmarking Australia Pty Ltd's largest government contracts?
| Contract | Agency | Value | Awarded |
|---|---|---|---|
| Market Research | Office of the Commonwealth Ombudsman | $143K | |
| Onsite Interpreter Quality Assurance program - Mystery Shopping | Department of Home Affairs | $59K | |
| Family Engagement Survey | Department of Defence | $27K | |
| Management advisory services | Australian Competition and Consumer Commission | $20K |
What are Customer Service Benchmarking Australia Pty Ltd's most recent government contracts?
| Contract | Agency | Value | Date |
|---|---|---|---|
| Family Engagement Survey | Department of Defence | $27K | |
| Market Research | Office of the Commonwealth Ombudsman | $143K | |
| Onsite Interpreter Quality Assurance program - Mystery Shopping | Department of Home Affairs | $59K | |
| Management advisory services | Australian Competition and Consumer Commission | $20K |
Who competes with Customer Service Benchmarking Australia Pty Ltd for government contracts?
Other suppliers winning contracts from the same agencies in similar categories.
| Supplier | Contracts | Value |
|---|---|---|
| BOEING DEFENCE AUSTRALIA LTD | 90 | $17.69B |
| MANPOWER | 35 | $1.66B |
| ADECCO AUSTRALIA PTY LTD | 14 | $1.42B |
| KPMG AUSTRALIA | 1,055 | $1.40B |
| RIVERINA REDEVELOPMENT JOINT VENTUR SPOTLESS FACILITY SERVICES PTY LTD | 1 | $920.4M |
| CANSTRUCT PTY LTD | 10 | $782.3M |
| IBM AUSTRALIA LTD | 126 | $650.2M |
| COMPASS GROUP (AUSTRALIA) PTY LTD | 4 | $542.0M |
| SERCO SODEXO DEFENCE SERVICES | 2 | $517.1M |
| DELOITTE TOUCHE TOHMATSU | 468 | $498.4M |
What size contracts does Customer Service Benchmarking Australia Pty Ltd typically win?
| Size Range | Contracts | Total Value |
|---|---|---|
| $10K-$50K | 2 | $47K |
| $50K-$100K | 1 | $59K |
| $100K-$500K | 1 | $143K |
What is Customer Service Benchmarking Australia Pty Ltd's registered business information?
- Australian Business Number (ABN)
- 82623476007
- Registered Name
- Customer Service Benchmarking Australia Pty Ltd
- Government Contracting Period
- 2013 – 2021
Verify entity details on the Australian Business Register.
Registered Business Details
- Entity Type
- Fixed Unit Trust
- ABN Status
- Active
- GST
- Registered
- ABN
- 82623476007 verify ↗
- State
- VIC
- Postcode
- 3185
Source: Australian Business Register (ABR) + ASIC Companies Register. View on ABN Lookup ↗
Procurement Categories
UNSPSC categories where Customer Service Benchmarking Australia Pty Ltd is active.
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